SHIPPING POLICY

Introduction

GemShopify is committed to delivering your lighting fixtures safely and on time. This Shipping Policy outlines our shipping procedures, timelines, rates, and delivery information. By placing an order with GemShopify, you acknowledge that you have read and agree to this Shipping Policy.

For detailed information about returns, refunds, and damage claims, please refer to our Returns & Refunds Policy.

Company Information:

Business Name: QUIKCYBER MALL PRIVATE LIMITED
Address: Third Floor, Unit No. 317, RG Complex, Sector-9, Rohini, New Delhi, North West Delhi, Delhi, 110085, India
Contact Number: 9211841788
Email: quikcyber2@gmail.com

1. DOMESTIC SHIPPING (WITHIN INDIA)

1.1 Shipping Coverage

Areas We Ship To:
GemShopify ships to all major cities and towns across India. We deliver to:

All metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Pune, Chennai, Kolkata, etc.)
Tier 1 cities (Jaipur, Lucknow, Ahmedabad, Surat, etc.)
Tier 2 cities (Indore, Vadodara, Nagpur, Visakhapatnam, etc.)
Most Tier 3 and pin codes across India

Coverage Check:
Before completing your order, verify that your pin code is serviceable by:

Checking the “Check Delivery” feature during checkout
Contacting us at quikcyber2@gmail.com if your area is not listed
Calling 9211841788 for pin code verification

Areas We Don’t Ship To:
Currently, we do not ship to:

Remote/hilly regions (specific pin codes)
Certain areas with limited courier network access
Territories without established delivery infrastructure
Areas affected by natural disasters or safety concerns

For specific restrictions on your location, please contact our customer support team.

1.2 Processing Time

Order Processing:
After you place an order, we begin processing immediately:

Timeline	Activity
Order Placement	Immediate confirmation via email
Payment Verification	2-4 hours (during business hours)
Quality Check & Packing	12-24 hours
Dispatch	Within 24-48 hours of order
Ready for Pickup	1-2 business days

Processing Hours:

Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST
Sunday & Holidays: No processing (orders queued for next business day)

Order Cut-off Time:

Orders placed before 3:00 PM IST on business days are processed same day
Orders placed after 3:00 PM or on weekends are processed next business day

Special Cases:

Customized/made-to-order fixtures: 5-7 business days processing
Bulk orders (10+ units): 3-5 business days processing
Out-of-stock items: Delays may apply; you’ll be notified

1.3 Shipping Methods and Costs

Shipping Partners:
GemShopify partners with India’s leading courier services:

Delhivery – Coverage across India
Bluedart – Express and standard services
FedEx – Premium and express options
Shiprocket – Multi-courier routing for optimal delivery
Local couriers – For specific regions

Standard Shipping (Domestic)

Service	Cost	Delivery Time	Coverage
Standard Delivery	₹100-200 (varies by weight/location)	4-7 business days	All serviceable pin codes
Express Delivery	₹200-400	2-3 business days	Metro cities only
Next-Day Delivery	₹500-800	Next business day	Select metro cities
Same-Day Delivery	₹1000+	Same day	Delhi & Bangalore (limited)

Free Shipping:

Free Shipping Threshold: Orders above ₹5,000 qualify for free standard shipping
Promotional Free Shipping: Available during festive periods (clearly communicated)
Does not apply to: Express, next-day, or same-day delivery options

Shipping Cost Calculation:

Base cost depends on: Product weight, dimensions, destination pin code, and service chosen
Final shipping cost is calculated at checkout
You can see exact cost before payment
Shipping charges are non-refundable unless order is cancelled before dispatch

Weight Considerations:
Lighting fixtures vary significantly in weight:

Small wall sconces & lamps: 2-5 kg
Medium chandeliers & pendants: 5-10 kg
Large ornate chandeliers: 10-20 kg
Bulk orders: 20+ kg

Shipping costs may increase for:

Heavy, fragile items requiring special handling
Large packages requiring oversized courier services
Remote locations with surcharges

1.4 Estimated Delivery Timeline

Standard Shipping Timeline:

Location Type	Processing	Transit	Total
Metro Cities	1-2 days	2-3 days	3-5 days
Tier 1 Cities	1-2 days	3-4 days	4-6 days
Tier 2 Cities	1-2 days	4-5 days	5-7 days
Tier 3 & Remote	1-2 days	5-7 days	6-9 days

Express Delivery Timeline (where available):

Metro cities: 2-3 days total (processing + transit)
Tier 1 cities: 3-4 days total

Next-Day Delivery:

Order placed before 2:00 PM → Delivery next business day (for eligible locations)
Order placed after 2:00 PM → Delivery within 2 business days

Timelines are estimates:

Actual delivery may vary by 1-2 days due to courier services
We are not liable for delays beyond our control
You will be notified of any significant delays
Peak seasons may extend delivery times by 2-3 days

1.5 Shipping Address Requirements

Valid Shipping Address Must Include:

Full recipient name
Complete street address with flat/house number
Building/society name
Landmark (optional but helpful)
City/town
State
PIN code (6 digits)
Contact phone number (mobile preferred)
Alternate phone number (recommended)

Address Format:
Ensure your address matches your locality records (Aadhaar, PAN, etc.) for smooth delivery.

Address Restrictions:
We cannot ship to:

P.O. Box addresses (unless special arrangement)
Incomplete or vague addresses
Army addresses without proper format
NRI addresses abroad (except India)

Address Changes:

Address changes are allowed only before dispatch
Once dispatched, address changes cannot be made
Contact us immediately at quikcyber2@gmail.com or 9211841788 for urgent changes
Provide new complete address with proper format

Incorrect Address Consequences:

If delivery fails due to incorrect/incomplete address provided by you:
- Item will be returned to us
- You’ll be charged return shipping fees
- You can reshipping at your expense
- Refund will be issued after item receipt

1.6 Handling and Packaging

Our Packaging Standards:
GemShopify ensures professional, secure packaging:

Packaging Materials:

Sturdy corrugated boxes (appropriate to product size)
Bubble wrap and protective padding
Foam sheets for fragile items (chandeliers, glass fixtures)
Protective corner guards for edges
Impact-absorbing materials for movement prevention
Water-resistant outer wrapping
Tamper-proof sealing

Glass & Crystal Fixtures:

Multi-layer bubble wrap
Foam padding around delicate areas
Wooden or foam edge protectors
Extra cushioning for crystal prisms
Fragile labels on packaging

Smart/Electronic Lighting:

Original manufacturer packaging when possible
Anti-static packaging materials
Protective wrapping for wires and connectors
Shock-absorbing inner packaging
Moisture-resistant materials

Heavy Fixtures:

Reinforced boxes with internal bracing
Corner posts for weight distribution
Multiple strapping points
Proper weight labeling
Delivery instructions for safe handling

Our Commitment:

All products are packed to withstand courier handling
Industry-standard protective measures
Extra care for delicate items
Professional packing to prevent damage during transit

2. DOMESTIC SHIPPING PROCESS

2.1 Order Tracking

Tracking Number:
Once your order is dispatched, you’ll receive:

Tracking number via email
Tracking link for real-time monitoring
SMS notification (if opted in)

Tracking Information Includes:

Current location of package
Estimated delivery date
Delivery status (In Transit, Out for Delivery, Delivered)
Courier contact details
Signature requirements (if any)

How to Track:

Click the tracking link in your dispatch email
Enter tracking number on courier website
Call courier customer service with tracking number
Contact us for tracking help at quikcyber2@gmail.com

Real-Time Updates:

Most orders show real-time tracking updates
Updates may be delayed by 2-4 hours during peak times
Last update typically shows delivery attempt status

2.2 Delivery Attempts

First Delivery Attempt:

Courier makes standard delivery attempt
If no one available, delivery note left at address
Package may be kept at courier facility

Second Delivery Attempt:

Scheduled within 1-2 days of first attempt
You can call courier to confirm availability

Third Delivery Attempt:

Final attempt to deliver
After 3 unsuccessful attempts, package returned to us

Your Responsibility:

Ensure someone is available at delivery address
Check delivery notes left by courier
Contact courier immediately if you miss delivery
Provide alternate delivery address if needed

Failed Delivery:
If delivery fails after 3 attempts:

Package will be returned to our facility
You’ll be notified via email/phone
Return shipping cost is customer’s responsibility (unless our error)
Refund processed after package receipt

2.3 Delivery Confirmation

Upon Delivery:

Courier requires signature or confirmation
You’ll receive delivery confirmation SMS/email
Package tracking shows “Delivered” status

Verification:

Inspect packaging immediately upon delivery
Check for visible damage
Count items to ensure complete shipment
Keep packaging for warranty/return purposes

Not Received After Delivery Shows Delivered:

Contact courier within 24 hours
File claim with courier service
We will initiate investigation
Replacement or refund after confirmation of loss

2.4 Special Delivery Services

Scheduled Delivery:

You can request specific delivery date/time
Subject to courier availability
Additional charge may apply
Must be requested before dispatch

Delivery to Office/Alternative Address:

Available for most locations
Ensure someone is available to receive
Provide complete office address details
Phone number for office contact

Restricted Delivery:

Some fixtures may not be suitable for all locations
Heavy chandeliers may not be available for upper-floor-only access
Large fixtures may have height/space restrictions
Contact us for location-specific guidance

3. SHIPPING CHARGES AND PAYMENT

3.1 Shipping Cost Transparency

Cost Calculation:
Your shipping cost is calculated based on:

Product weight and dimensions
Destination pin code and location type
Shipping service selected
Seasonal factors (peak vs. off-season)

Visibility at Checkout:

Exact shipping cost shown before payment
Cost breakdown by service type
Final total includes shipping charges
No hidden charges

GST on Shipping:

Shipping charges are subject to applicable GST
GST amount shown separately at checkout
Included in final order total

3.2 Shipping Cost Examples

Standard Shipping Examples (Metro Cities):

Product	Weight	Distance	Shipping Cost
Table Lamp	2 kg	100-200 km	₹120
Wall Sconce	3 kg	100-200 km	₹150
Pendant Light	4 kg	100-200 km	₹180
Small Chandelier	6 kg	100-200 km	₹220
Medium Chandelier	10 kg	100-200 km	₹320
Large Chandelier	15 kg	100-200 km	₹480

Note: Actual costs may vary. Use calculator at checkout for precise pricing.

3.3 Refund of Shipping Charges

Refund Eligibility:

Reason	Refund Status
Defective product	Full refund including shipping
Wrong item sent	Full refund including shipping
Damaged in delivery	Full refund including shipping
Customer return (change of mind)	No refund (customer responsibility)
Product not suitable	No refund (customer responsibility)
Late delivery (after 10 days)	Partial shipping credit (₹100-200)

Refund Processing:

Non-refundable shipping charges are not credited back
Return shipping cost borne by customer (unless our error)
See Returns & Refunds Policy for complete details

4. INTERNATIONAL SHIPPING

4.1 International Shipping Availability

Currently Available Countries:
GemShopify currently offers limited international shipping to select countries:

Countries within South Asia (on case-by-case basis)
Select Middle Eastern countries
Mauritius, Sri Lanka, Bangladesh (select products only)

Not Available For:

USA, Canada, UK, Europe (currently)
Australia, New Zealand (currently)
Most other countries

Future Plans:
International shipping expansion is planned. Check back or contact us for updates.

4.2 International Shipping Process

Order Confirmation:

International orders require special processing
You’ll be contacted to confirm delivery details
Additional documentation may be required
Order confirmation takes 2-3 business days

Documentation:

Customs declaration forms
Invoice and product details
HS codes for customs clearance
Import permit requirements (varies by country)

Shipping Timeline:

Processing: 3-5 business days
Transit: 7-21 days (varies by destination)
Customs clearance: 2-7 days (varies by country)
Total: 12-33 days estimated

Shipping Cost:

International shipping significantly higher than domestic
Cost calculated based on weight, destination, and courier
Shipping cost shown at checkout before payment
Non-refundable once order confirmed

4.3 International Shipping Terms

Your Responsibility:

Customs Duties & Import Taxes: You bear all costs
Import Permits: Obtain if required by your country
Local Regulations: Ensure product compliance in your country
Delivery Address: Must be complete and accurate
Restricted Items: Some products may be restricted in destination country

Our Responsibility:

Proper packaging and documentation
Timely handoff to international courier
Tracking updates
Support until item leaves India

Restrictions:
We do not ship:

Hazardous materials (certain LED/electrical items may have restrictions)
Oversized fixtures (dimensions >2m)
Items requiring special licenses

4.4 International Customs and Duties

Customs Declaration:

All international shipments undergo customs declaration
Declared value is product price (not discounted)
GemShopify declares accurate values for compliance

Import Duties & Taxes:

You are responsible for paying all import duties, taxes, and fees
Destination country will charge customs duties
Rate varies by country (typically 5-30% of declared value)
Customs authority will contact you directly for payment

Delayed Delivery:

Customs clearance delays may extend delivery timeline
You’ll be responsible for any demurrage/storage charges if item held by customs
GemShopify is not liable for customs-related delays

Item Return from Customs:

If item is rejected or refused by customs, it may be returned to India
You’ll bear return shipping costs
Partial refund issued after item receipt (minus shipping costs)

4.5 International Shipping Restrictions

Prohibited Items:

Certain electrical products (check with destination country)
Items with restricted materials
Products requiring special licensing

Restricted Regions:

Sanction-restricted countries
Countries with import bans on electrical items
Regions where customs clearance is extremely difficult

5. DAMAGED AND LOST ITEMS

5.1 Damage During Shipping

Report Damage Immediately:
If your item arrives damaged:

Timeline: Report within 24 hours of delivery

How to Report:

Email: quikcyber2@gmail.com
Phone: 9211841788
WhatsApp: +91-9211841788
Include: Order number, photos of damage and packaging

Documentation Needed:

Photographs of damaged item (clear, close-up)
Photos of packaging (showing shipping damage)
Unboxing video (recommended)
Receipt/order confirmation email

What NOT to Do:

Do not discard packaging before reporting
Do not attempt repairs
Do not make significant modifications to item
Do not dispose of damaged item

5.2 Damage Claim Process

Step 1: Report & Document

Report within 24 hours
Provide clear photos
Keep all packaging materials

Step 2: GemShopify Assessment

We review photos and details
Contact courier for damage claim
Determine if replacement or refund
Assessment within 2-3 business days

Step 3: Resolution

If shipping damage: Free replacement or full refund
If product defect: See warranty policy
Damage photos may be needed by courier

Step 4: Return (if applicable)

Damaged item returned per return label
GemShopify covers return shipping for damage claims
Refund processed after item receipt

Processing Time:

Damage assessment: 2-3 business days
Courier claim process: 7-15 days
Final resolution: 15-30 days
Refund: 3-7 days after approval

5.3 Lost Items

Report Missing Items:
If your package doesn’t arrive after estimated delivery date:

Timeline: Report within 7 days of estimated delivery date

How to Report:

Email: quikcyber2@gmail.com
Phone: 9211841788
Provide: Order number, tracking number, shipping address

Courier Investigation:

We file a lost item claim with courier
Courier conducts investigation (typically 7-15 days)
Courier contacts you directly if needed

Resolution:

If confirmed lost: Full refund or replacement
You may be asked to sign indemnity form
Refund issued after investigation completion

Processing Time:

Courier investigation: 7-21 days
GemShopify resolution: 3-5 business days
Refund: 3-7 business days

5.4 Partial Delivery / Missing Items

If Some Items Missing:

Report within 24 hours of delivery
Don’t discard packaging
Provide photos of packaging and contents
Contact courier to file claim

Recovery:

Courier locates missing item
Re-delivers or refunds
Processing typically takes 5-10 days

Not Found:

After investigation, if item not recovered
Full refund issued for missing item
Return shipping not required

6. SPECIAL HANDLING AND CONDITIONS

6.1 Seasonal and Peak Period Shipping

Festive Season (Oct-Dec):

Increased shipping volume may extend timelines
Standard delivery may take 1-2 days longer
Express options still available at premium rates
Early ordering recommended (place orders by Dec 20 for Dec 25 delivery)

Summer (Apr-Jun):

Extreme heat may affect some LED fixtures
Extra packaging for sensitive items
Slightly longer transit times due to weather

Monsoon (Jun-Sep):

Weather-related delays possible
Water-resistant packaging
May add 1-2 days to timeline
Real-time tracking recommended

Peak Hours:

Friday-Sunday may see slower processing
Orders placed Mon-Wed process faster
Plan accordingly for urgent delivery

6.2 Heavy and Oversized Items

Weight Restrictions:

Most couriers can handle up to 30 kg per package
Items over 30 kg require special handling
Large chandeliers may be split into multiple packages
You’ll be notified of multi-package shipment

Dimension Restrictions:

No single dimension > 2 meters
Length + Girth < 4 meters
Oversized items may incur surcharges

Special Handling:

Heavy items require ground-floor delivery
Multiple couriers may be needed
Additional surcharge may apply
Specialist courier may be arranged

Delivery Requirements:

Recipient must be available
Installation space should be accessible
Multiple attendants recommended for heavy items
Professional help recommended for installation

6.3 Multiple Items in One Order

Combined Shipping:

Multiple items shipped together when possible
Reduces overall shipping cost
Single tracking number for all items
All items delivered in one shipment

Separate Shipments:
If items cannot be shipped together:

You’ll receive multiple tracking numbers
Delivery dates may differ
You’ll be notified of separate shipments

Bulk Orders:
Orders with 10+ items:

Special bulk rates apply
Custom packaging arrangement
Dedicated customer support
May require signature on delivery

7. SHIPPING UPDATES AND COMMUNICATION

7.1 Notification Timeline

Order Confirmation (Immediate):

Email confirming order placement
Order summary and amount
Order number and receipt

Payment Confirmation (2-4 hours):

Payment received confirmation
Order processing initiated

Dispatch Notification (24-48 hours):

Item dispatched email
Tracking number and link
Expected delivery date
Courier details

Delivery Updates:

SMS/email updates on delivery status
“Out for Delivery” notification
Delivery confirmation upon arrival

7.2 Proactive Communication

Order Delays:

Notified immediately if delay anticipated
New estimated delivery date provided
Reason for delay explained
Options offered (wait, cancel, etc.)

Delivery Exceptions:

You’re informed of any delivery issues
Courier contact provided
Instructions for resolution
Escalation support available

Service Issues:

If courier fails to deliver properly
You’re notified of follow-up actions
Alternative arrangements offered
Compensation may be provided

7.3 Contact for Shipping Issues

Customer Support:

Email: quikcyber2@gmail.com
Phone: 9211841788
WhatsApp: +91-9211841788
Hours: Mon-Fri, 9 AM – 6 PM IST

Information Needed When Contacting:

Order number
Tracking number
Issue description
Photos (if relevant)
Preferred resolution

Response Time:

Email: 24 hours
Phone/WhatsApp: Immediate (during business hours)

8. SHIPPING RESTRICTIONS AND LIMITATIONS

8.1 Non-Serviceable Areas

Cannot Ship To:

Andaman & Nicobar Islands
Lakshadweep Islands
Certain hilly/remote regions
Areas with frequent natural disasters
Specific restricted localities

Check Serviceability:

Use pin code checker at checkout
Contact us for specific areas
May offer alternatives (alternative pickup, cash on delivery)

8.2 Product-Specific Restrictions

Products with Shipping Restrictions:

Very large chandeliers (2m+ height)
Customized fixtures (manufacturing specific)
Items requiring special electrical certification
Products with hazardous materials (limited)

Check Product Page:

Shipping information listed for each product
Restrictions clearly marked
Contact us for workarounds

8.3 Courier Limitations

Items Couriers Won’t Accept:

Fragile items beyond reasonable protection
Items with inadequate/unsafe packaging
Items exceeding size/weight limits
High-value items without insurance (optional)

Insurance:

Optional shipping insurance available
Covers damage/loss during transit
Small additional cost
Recommended for expensive items

9. RETURNS SHIPPING

9.1 Return Shipment Logistics

Return Label:

Free return label provided for eligible returns
Prepaid return shipping (we pay)
Applies to defective items or wrong shipments

How to Use Return Label:

Print return label from email
Affix to return package securely
Take to courier pickup point
Get receipt with tracking number
Share tracking with customer service

Return Addresses:

Return address varies by location
Provided in return authorization email
Do not use office address without authorization
Ensure correct address before shipment

9.2 Return Processing Timeline

Step	Timeline
Return initiated	Day 1
Return label received	Day 2
Item shipped back	Days 3-9
Item received at facility	Days 10-15
Inspection & verification	Days 16-20
Refund approval	Day 21
Refund processed	Days 22-28
Bank credit	Days 29-35

See Returns & Refunds Policy for complete details.

10. POLICIES AND DISCLAIMERS

10.1 Shipping Policy Disclaimers

Delivery Timeline Estimates:

Estimated delivery dates are not guaranteed
Actual delivery may vary by 1-3 business days
We are not liable for delays beyond our control
Delays may occur due to courier services, weather, natural disasters, or infrastructure issues

Force Majeure:
GemShopify is not responsible for delays caused by:

Natural disasters (floods, earthquakes, storms)
Political unrest or civil commotion
Strike or industrial action
Government action or regulation
Pandemic or health crisis
War or terrorism
Infrastructure failures
Extreme weather conditions

Third-Party Service Providers:

We work with professional courier services
Courier terms and conditions apply
GemShopify is not liable for courier failures
Courier insurance does not cover all claims

10.2 Refund of Shipping Charges

Non-Refundable Shipping:

Shipping charges are non-refundable once order dispatched
Exception: Item returned due to our error (refunded)
Exception: Item damaged in shipping (refunded)

Return Shipping:

Return shipping free for defective items (we pay)
Return shipping cost borne by customer for change of mind returns

11. SHIPPING INSURANCE (OPTIONAL)

11.1 Optional Shipping Insurance

What It Covers:

Damage to product during transit
Loss of package during delivery
Theft during courier handling
Does not cover: Defects, manufacturing issues, misuse

Cost:

2-3% of product value
Optional at checkout
Must be selected before payment
Non-refundable premium

Claim Process:

Report damage/loss with insurance proof
Provide supporting documentation (photos, receipts)
Insurance company processes claim
Typically covers full product value

Recommended For:

Expensive items (>₹5,000)
Fragile products (crystal chandeliers)
Long-distance shipments
High-value purchases

12. MODIFICATIONS TO SHIPPING POLICY

GemShopify reserves the right to modify this Shipping Policy at any time. Changes will be:

Posted on website with new effective date
Communicated to registered customers via email
Effective for all orders placed after new date
Existing orders processed under previous terms

13. CONTACT AND SUPPORT

For Shipping Questions or Issues:

Email: quikcyber2@gmail.com
Phone: 9211841788
WhatsApp: +91-9211841788
Address: Third Floor, Unit No. 317, RG Complex, Sector-9, Rohini, New Delhi, North West Delhi, Delhi, 110085, India

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST